One Casey City of Casey

We are upgrading part of our facilities and to keep you informed we have created the following frequently asked questions.
Also, at times within Casey ARC, we will have updates and disruptions to our services as we work to improve the centre for our members.
You can follow the updates on this page under the FAQs and see what is going on and what effect it may have on your visit.

Bathroom Upgrades Frequently Asked Questions

How long will it take?

The change room works will start in the next few months. Each change room will take between 8 to 10 weeks. We anticipate that all of the change rooms will be completed in the next 18 to 24 months.

What bathrooms will be done?

All change rooms/bathrooms will be refreshed starting with the pool deck bathrooms. Eventually all will be completed including pool deck, family change-rooms, reception toilets and health club bathrooms.

What order will they be done in?

1.       Pool Deck – female then male

2.       Family

3.       Health Club

4.       Reception

Please note that the order may change as the works progress. This is a rough guide only at this stage.

What can I expect to happen?

All change rooms and bathrooms will retain the same layout, but the fittings and fixtures will be upgraded.

What time of day will the work take place?

Work will progress throughout the day, but we anticipate that any loud or dusty work will be completed after hours. Exact times are to be negotiated with the contractor.

What programs will be affected by the work?

There will be minimal disruption to any programs, with all major works completed at night.

Do I get a discount on my membership because of the disruption?

There will be no discount on memberships as we don’t foresee any major interruption to our programs. If a member wishes to suspend their membership due to the work, we will manage requests on a case by case basis.

15 February, 2019

Turnstiles

The turnstiles are now operational again. Members, don't forget to bring your wristbands with you.

07 February,2019

Turnstiles

The turnstiles at reception have been replaced and we are now waiting on the scanners being recalibrated. This should happen shortly. If you have any questions please call the centre on 9705 5000. 

25 January, 2019

Turnstiles

Thank you for your patience while we work together with the City of Casey to seek repairs to the turnstiles. We understand it has been quite some time since they were last working and we wanted to reassure you that YMCA and Casey have been trying to resolve this issue. To date we have had the turnstile manufacturer on site 4 times, and each time we’ve been advised that parts are on back order or that they would be out as soon as parts arrived. Unfortunately, the delays are out of our control and we’re restricted in our response as we’re unable to source the broken part from anyone else but the supplier.

We wish to assure you that this has not been left unattended and together the City of Casey and YMCA are looking at alternate solutions to ensure this problem doesn’t occur in the future. In the interim we thank you for your patience as we find the best possible, long-term solution for the centre.   

Lockers

We understand that the lockers have been an area of frustration to our members. Both the City of Casey and YMCA have been working together to try and rectify this problem with the contractor. At this stage discussions and negotiations with the contractor have failed and we are investigating new lockers for the centre, better suited to withstand the aquatic environment conditions. We hope to have a solution to communicate in the coming weeks. In the interim we thank you for your patience as we work to find the best possible, long-term solution for you.   

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