We are upgrading part of our facilities and to keep you informed we have created the following frequently asked questions.
Also, at times within Casey ARC, we will have updates and disruptions to our services as we work to improve the centre for our members.
You can follow the updates on this page under the FAQs and see what is going on and what effect it may have on your visit.
Bathroom Upgrades Frequently Asked Questions
29 March, 2019
In an exciting development, we have selected a preferred supplier and will shortly be placing an order to upgrade the lockers in the pool hall and health club spaces. Some of the innovations will mean our customers no longer will need to queue up to select a locker. The new system is compatible with your existing RFID band, which will allow customers to “touch” on/off and select any locker.
The lockers in the aquatics space will be robust enough to withstand the demands of a typical aquatic environment, yet aesthetically pleasing and very simple to use.
In the health club we will be adding a series of mini lockers for patrons carrying keys/wallets/phones on top of the allocations in the change rooms and common space near the cardio equipment.
22 February, 2019
We are excited to advise that after exhaustive research by City of Casey and YMCA, that we are very close to appointing a new locker supplier. This will mean new lockers in the very near future.
The locker selected will be durable to withstand our aquatic environment, but also simple to use with no need for patrons to queue up to access a locker.
15 February, 2019
The turnstiles are now operational again. Members, don't forget to bring your wristbands with you.
The turnstiles at reception have been replaced and we are now waiting on the scanners being recalibrated. This should happen shortly. If you have any questions please call the centre on 9705 5000.
25 January, 2019
Thank you for your patience while we work together with the City of Casey to seek repairs to the turnstiles. We understand it has been quite some time since they were last working and we wanted to reassure you that YMCA and Casey have been trying to resolve this issue. To date we have had the turnstile manufacturer on site 4 times, and each time we’ve been advised that parts are on back order or that they would be out as soon as parts arrived. Unfortunately, the delays are out of our control and we’re restricted in our response as we’re unable to source the broken part from anyone else but the supplier.
We wish to assure you that this has not been left unattended and together the City of Casey and YMCA are looking at alternate solutions to ensure this problem doesn’t occur in the future. In the interim we thank you for your patience as we find the best possible, long-term solution for the centre.
We understand that the lockers have been an area of frustration to our members. Both the City of Casey and YMCA have been working together to try and rectify this problem with the contractor. At this stage discussions and negotiations with the contractor have failed and we are investigating new lockers for the centre, better suited to withstand the aquatic environment conditions. We hope to have a solution to communicate in the coming weeks. In the interim we thank you for your patience as we work to find the best possible, long-term solution for you.