Terms and FAQs

Will my child receive a membership card?

Each student is issued with a membership card which must be scanned by Customer Service at every lesson to gain entry to the pool.

Can my child use the pools outside of swimming lessons?

Absolutely. All children will become a member of Casey ARC and have unlimited access to the pool to practice their newly learnt skills or just have fun in the pool with family and friends. 

How will I know that my child is ready to move up?

All students in our program are continually assessed by the teacher for improvement and readiness for upgrading to the next level. Once they recognise that a swimmer is ready, they will notify the Teacher in Charge for a formal assessment.

The Teacher in Charge’s decision is final and he/she will discuss the outcome with the swimmer/parent either face to face or via an email progress report.

How do I pay for swimming lessons?

Convenient fortnightly direct debit payments encourages continual skill development with no re-enrolment process.  Every second Thursday the agreed debit amount will automatically be withdrawn from your nominated bank account or credit card. If a debit has failed, you will be notified via text and/or email on the debit date. A $15.00 fee is charged for any rejected debit.

If an account is not paid after two consecutive failed debits, the student will be cancelled from the class, and the swimming lesson membership and centre access will cease immediately. If your membership is cancelled due to rejected debits, you will need to pay any outstanding balance to re-enrol into an available class.

Can I suspend my Swimming Lesson membership?

We offer a convenient Make-up Lesson Policy and no-cost medical suspensions. By request, swimming lesson memberships may be suspended at no-cost for four weeks over the Christmas period

Medical suspensions are available at no charge for students who are unable to attend 2 or more consecutive lessons. Medical suspensions can be back-dated for one month, and be accompanied by a supporting medical certificate. Suspensions over 12 weeks will be removed from their class and re-enrolled into a suitable class with vacancy upon return.

How do I cancel my membership?

Swimming lesson memberships are perpetual direct debit agreements with no “lock in” period or cancellation fees; we simply need 14 days written notice of cancellation as you pay in advance, you will have access to lessons and the Centre for 14 days after your last debit.

There are no lessons held on Public Holidays. If you miss a lesson due to a Public Holiday you can arrange a make-up lesson aligned with our Make-Up Lesson Policy terms.

Do lessons occur on Public Holidays?

There are no lessons held on Public Holidays. If you miss a lesson due to a Public Holiday you can arrange a make-up lesson aligned with our Make-Up Lesson Policy terms.

What happens if my child has injured themselves and cannot swim for an extended period of time?

Medical suspensions are available at no charge for students who are unable to attend 2 or more consecutive lessons. Medical suspensions can be back-dated four weeks, and must be arranged prior to the missed lesson in writing (in-person or email) and be accompanied by a supporting medical certificate. Suspensions over 12 weeks will be removed from their class and re-enrolled into a suitable class with vacancy upon return.  

​ Are there make-up lessons for missed lessons?

If you are unable to attend a swim lesson, just let us know prior to the lesson and we will arrange an extra ‘make-up lesson’ at no cost. Every student is entitled to 2 make-up lessons for every 3 months of enrolment. Full details, Make-Up Lesson Policy.<link required>

Is the pool heated?

Yes, the 25 meter pool is heated to a minimum of 28 degrees and the leisure is heated to around 32 degrees all year round.

Can my child wear a normal nappy in the water?

Infants are required to wear swimwear or aqua nappies that are tight fitting around the thighs. Standard nappies are not permitted in the pool. Aqua nappies are available for purchase at Reception.

What if my child becomes upset during their swimming lesson?

Please be aware that it is common for children at this age to have difficulty adjusting to swimming lessons. Most children will settle within a few weeks, however we do encourage parents to bring bathers along during this time in case your child requires additional support.

What do we need to bring?

Bathers, towel, goggles and also dry clothes to change into after their session as well as a snack and a drink – and a beanie to keep their heads warm during the winter.

Does my child need goggles?

They may appear insignificant but they can make a large difference to a child’s learning journey as they progress through swimming lessons. Most children who do not wear goggles close their eyes as they swim. This can lead to them becoming disorientated or preoccupied which makes them unable to focus on their stroke technique. We offer a great range of affordable youth goggles, just ask Customer Service for assistance.<confirm this is aligned with brochure>

Goggles are not a compulsory part of our program, however we highly recommend children gaining experience both with and without goggles.

Do I have to be in the water with my child during the lesson?

If your child is under 3 and/or enrolled into one of our Babies & Toddlers Classes (Starfish, Periwinkle, Minnow) then a parent/guardian must be in the water for the lesson.

​ What is the Watch Around Water Policy?

Children under 5 – must be accompanied in the water and remain within arm’s reach of an adult.

Children under 10 – must be accompanied and constantly supervised by an adult.

In swimming lessons, students enrolled in Babies & Toddlers classes require their parents to be in the water with them. In all other swimming lesson classes, parents are still expected to abide by Watch Around Water with constant supervision of their children under 10.

What qualifications and checks do our teachers have?

Our teachers hold nationally accredited AUSTSWIM Teacher of Swimming & Water Safety Certificates or equivalent, current CPR and screen through current DCSI child-related employment screening checks. All teachers that teach infant or disability lessons hold additional specialised qualifications.

Can I take photos of my child in their swimming lesson?

The YMCA welcomes the capturing of your magic moments on camera or video, however privacy of others must be respected. The use of cameras and video cameras at this venue is conditional upon the following:

  • You must have all relevant individuals consent to use images
  • It is illegal to broadcast or publish images without consent
  • Under no circumstances are cameras, video cameras or mobile phones to be used in change room areas

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