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One Casey City of Casey

The Casey ARC app allows you to learn about Casey ARC’s facilities and services.

You can use it to view upcoming group fitness sessions, login to the member portal where you can book group fitness sessions as well as update your details.

You can also receive alerts from Casey ARC on news and events happening at Casey ARC.

On top of this you can also use the YMCA shop to purchase items as well as access your Member Rewards through the app!

HOW TO DOWNLOAD THE APP

Download the app for Android and Apple.

Download_on_the_App_Store_Badge_US-UK_blk_092917.png Get it on Google Play

ACCESS CUSTOMER PORTAL

Click on the 'Customer Portal' link in the app.

Enter the email address you used when you joined Casey ARC in the 'Username' field.

Enter your password. If this is your first time using the Member portal, click on 'View Full Site' and click 'Forgot Username / Password' and follow the instructions.

You can now pay outstanding balances, book Group Fitness classes, view booked classes, as well as cancel booked classes.


 If you have any questions about the app, feel free to contact us on 9705 5000.

Frequently Asked Questions

I get the message 'Username or Password is Incorrect' when trying to login

Your username is the email address you provided when you joined as a member. If you are not sure what email address you used when you joined, please contact us and we can confirm this for you.

The default password is - YMCACasey

It is case sensitive. If you have changed the password but cannot remember the new one, contact us and we will reset your password.

If you are still not able to login, contact us and we will reset your account for you.

I get the message 'Your session has expired. Please try again' when trying to login

This generally means your account wasn't logged out of on a previous occasion and has expired after a set amount of time. To fix this, turn off your computer or phone and try again. if this does not work, try clearing the cache. Information on how to do this for different browsers and phones can be found at https://au.pcmag.com/browsers/29772/how-to-clear-your-cache-on-any-browser.

I am being asked to pay for group fitness classes even though I am a member.

This can be caused for a couple of reasons.

  1. Your membership has been cancelled or suspended.
  2. You joined at one centre and are trying to book a group fitness session at another ONE Casey centre. If this happens (and it shouldn't) the membership type you are on has not been set to work across all ONE Casey facilities.

To remedy any of these causes please call us and we will resolve the issue as quickly as possible.

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