ONE Casey App - Casey ARC

The ONE Casey app allows you to learn about all of ONE Casey’s facilities and services.

You can use it to view upcoming group fitness sessions, login to the member portal where you can book group fitness sessions as well as update your details.

You can also receive alerts on news and events happening in your chosen area e.g. gym, swimming lessons, gymnastics or all.

On top of this you can also use the Cafe Coffee Card when you purchase hot drinks and after nine, get the tenth free.

Make sure to watch the video below on how to use the app and get the best out of it.

HOW TO DOWNLOAD THE APP

Download the app for Android and Apple.

NB. The minimum phone operating system specs for the app are as follows:

Android 5.0 and above.
iOS 11 and above.

GIN

When you first download the app, you will see a login screen. Do not use your Member login details to access the app as they will not work. You need to register first by clicking on the 'Sign Up Now' link under the Login button. We ask you to register because as the app services all of ONE Casey we want to ensure you are getting timely and relevant messages. Registration ensures you only receive information on areas of ONE Casey you are interested in.

ACCESS CUSTOMER PORTAL

Click on the 'Customer Portal' link in the app.

Enter the email address you used when you joined ONE Casey in the 'Username' field.

Enter your password. If this is your first time using the Member portal, your generic password is YMCACasey.

You can now pay outstanding balances, book Group Fitness classes, view booked classes, as well as cancel booked classes all on your phone.

For more information on how to use the Member Portal, watch the video below.

If you have any questions about the app, feel free to contact us on 5990 8600.

NB. The Member Portal is only for use by Health Club members at this point in time.

How to use the ONE Casey app

How to use the Member Portal

Frequently Asked Questions

I get the message 'Username or Password is Incorrect' when trying to login

Your username is the email address you provided when you joined as a member. If you are not sure what email address you used when you joined, please contact us and we can confirm this for you.

The default password is - YMCACasey

It is case sensitive. If you have changed the password but cannot remember the new one, contact us and we will reset your password.

If you are still not able to login, contact us and we will reset your account for you.

I get the message 'Your session has expired. Please try again' when trying to login

This generally means your account wasn't logged out of on a previous occasion and has expired after a set amount of time. To fix this, turn off your computer or phone and try again. if this does not work, try clearing the cache. Information on how to do this for different browsers and phones can be found at https://au.pcmag.com/browsers/29772/how-to-clear-your-cache-on-any-browser.

I am being asked to pay for group fitness classes even though I am a member.

This can be caused for a couple of reasons.

Your membership has been cancelled or suspended.
You joined at one centre and are trying to book a group fitness session at another ONE Casey centre. If this happens (and it shouldn't) the membership type you are on has not been set to work across all ONE Casey facilities.

To remedy any of these causes please call us and we will resolve the issue as quickly as possible.

If you experience any other issues, please let us know about them by emailing: CaseyMarketing@ymca.org.au